Terms & Conditions

Please read the following Terms and Conditions before submitting an order to us.  The Terms and Conditions tell you who we are and how we provide products to you.  Please contact us if you would like to make any changes or think there is a mistake in these terms. Under any circumstances we may also change or end the contract.
By using our website, you confirm that you accept our Terms and Conditions and you agree to comply with them. 
You can contact us at by email at sales@theitaliancompany.co.uk or by telephone number provided. We cannot be held responsible if the details you provided us with at the point of ordering are incorrect. 

Our contract between The Italian Company and you:

When you purchase a product online you will receive an order confirmation email. At this point the contract will come into existence between you and The Italian Company. Please keep the email for future reference and correspondence. If you do not receive any email confirmation, please contact us at sales@theitaliancompany.co.uk, this way we can confirm that the order has been placed. 
If we cannot accept the order, we will inform you and not charge you for the product. This could be because the product is out of stock, because the payment was not authorised, because we have identified an error in the price or description of the product, because the item has been withdrawn or because we cannot meet the delivery deadline. 


Our Products:

Products may vary from the pictures on the website, they are for illustrative purposes only. The Italian Company takes care to ensure the products  information and colours are accurate, however, all devices used by the customer may display the colours and products differently. 
As our products are handmade, Dimensions, weights, capacities and measurements on the website may have variations and imperfections or defects which have not been identified on the product image. 
If some of our products are not in stock and we are not able to source them we can cancel the order after it has been placed and we will contact you as soon as possible by e-mail or by telephone if provided.


For costs and options of delivery please refer to our Shipping and Return page. Please note we do not deliver to PO box numbers. Customers are responsible for the delivery charge.
We cannot be liable for delays on delivery If no one is home to take the delivery of the products at your address. The courier will leave a note to rearrange the delivery or collect from your local depot. 
If after a failed delivery to you, you do not re-arrange delivery or collect from your depot, we will contact you with futher instructions and we may charge storage costs and further delivery costs. If we are unable to contact you to rearrange delivery or collection, we may end the contract. 
Once the order has been paid in full and delivered to the address supplied by you, you are responsible of the product.



Delivery charge is not included into the listed price of the product. We reserve the right to change prices at any time. Prices may increase or decrease from time to time according to the supplier price list change.
We can accept PAYPAL or cards payments and you will be charged for your item immediately.

Our Rights to End The Contract: 

If we are unable to take the payment online or by card, or we are not able to deliver the products, we may end the contract within a reasonable time. If we cancel or end the contact we will refund what you have paid as long as no products have been despatched. 

Your Personal Information:

We will use your personal information that you have provided to us for operational purposes, for example processing your order, dealing with enquires, tracking deliveries or reviewing previous purchases. We will only give your personal data to a third party, where the Law requires or allows us to do so.


The Italian Company accepts no liability for a failure to comply with instructions stated on the website. When you place an order online , this is accepted by us when we give you an order receipt confirmation by email. Any products not on the order receipt we are not liable for and do not form part of the contract.
We are not liable for any business loss. We only supply products for domestic and private use. If you use the products for commercial, business or resale purposes we have no liability for this and for any loss of profit.  This can be business interruption, loss of business or loss of business opportunities. 
The Italian Company will try and check the accuracy of the website information, if it contains type errors or misrepresentations The Italian company is not liable. The Italian company cannot be responsible that the information is error free. With the exception of what mentioned in these Terms & Conditions, we do not give any warranties or undertakings to any products you purchase under our terms. Any representation, condition or warranty which may be implied or incorporated into these terms by statute. The common law is excluded to the extent permitted by law. We will not be responsible for ensuring your products are suitable for your needs or purpose. 
Our website may be updated regularly, we may change the website contents at any time. There may be times that the contents on our website is out of date and we are not responsible for this and we are not obliged to update it.